What do I need to open an account at X Bat?

To create an X Bat account, you'll need an active mobile number, a National ID card or passport, and a valid email address. After registration, you'll need to upload photos of both sides of your NID or passport for identity verification. Please note: this platform is strictly for users aged 18 and above.

I made a deposit but the funds haven't appeared in my account — what should I do?

In most cases, deposits are credited to your account within 3–10 minutes. If it's been more than 30 minutes, first confirm that the transaction was successful in your Mobile Pay/Nagad app. Then copy the transaction ID and share it with us via X Bat Live Chat — we'll resolve it promptly.

How long does a withdrawal take?

Withdrawals on X Bat typically process in just 15–30 minutes. Mobile Pay and Nagad are usually the fastest options. Bank transfers may take 1–3 business days. Account verification (KYC) must be completed before your first withdrawal.

How do I reset my password if I've forgotten it?

Click "Forgot Password" on the login page. Enter your registered mobile number or email — you'll receive an OTP. Verify the OTP and set your new password. We recommend using at least 8 characters, including one uppercase letter and one number.

How do I claim the welcome bonus?

Newly registered members automatically receive a 150% welcome bonus on their first deposit — no promo code needed. A wagering requirement must be met before the bonus funds can be withdrawn. Full terms and conditions are available on the Promotions page.

Can I open more than one account?

No, each person is allowed only one account. If multiple accounts are found under the same individual, they may be permanently suspended and any remaining balance forfeited. If you're unable to access your previous account, please reach out to Live Support.

Where can I download the X Bat mobile app?

The X Bat app is available directly from our Download page. Android users can download the APK file. iOS users can open the site in Safari and add it to their home screen. The app requires approximately 15 MB of mobile data to download.

What's the difference between Live Betting and pre-match betting?

With pre-match betting, you place your bet before the match begins and odds remain relatively stable. With live betting, you wager in real time as the match unfolds, with odds updating continuously. X Bat offers both — across cricket, football, and dozens of other sports.

x bat | Help Center – Betting Support and FAQs

Running into a minor issue while betting or gaming online is perfectly normal. When you're new to a platform, a lot of things can feel unfamiliar — and having a reliable help center by your side makes the whole experience much smoother. X Bat's Help Center was built exactly for this purpose — so every user can find fast, accurate solutions to any issue they encounter.

Account Registration & Verification

X Bat keeps the registration process intentionally simple. Just enter your name, mobile number, and password to create your account. However, KYC verification is mandatory for deposits and withdrawals. KYC confirms your identity — you'll need to upload a photo of your National ID or passport. This step is in place to protect you and prevent unauthorized access to your account.

Verification typically takes 12 to 24 hours. During busy periods, it may take a little longer. If it's been more than 24 hours, contact us directly via Live Chat and we'll do a manual check and get back to you.

Deposits & Withdrawals – Full Details

X Bat supports all major mobile banking services in Bangladesh. You can deposit and withdraw via Mobile Pay, Nagad, and Rocket. Bank transfers are also accepted, though they take a bit longer to process.

Minimum deposit: ৳500 (Mobile Pay/Nagad/Rocket)
Maximum single deposit: ৳5,00,000
Minimum withdrawal: ৳1,000
Withdrawal times: 15–30 minutes via Mobile Pay/Nagad, 1–3 business days for bank transfers
Daily withdrawal limit: ৳10,00,000 (higher for VIP members)

If your deposit hasn't arrived, first check whether the transaction was confirmed in your payment app. If it was, take the transaction ID and contact Live Support. Issues are usually resolved within 5–10 minutes.

Bonuses & Promotions

X Bat offers several types of bonuses — Welcome Bonus, Reload Bonus, Cashback, Referral Bonus, and VIP Rebate — each with its own terms and conditions. Make sure to read the terms carefully before claiming any bonus.

To withdraw bonus funds, you'll typically need to meet the wagering requirement. For example, a 30x wagering requirement means you need to place bets totaling 30 times the bonus amount. You can always check your progress in the "Bonus" section of your account.

Account Security

There are a few steps you should take to keep your X Bat account secure. First, use a strong, unique password that you don't use anywhere else. Second, enable Two-Factor Authentication (2FA) — you can set this up easily from the Settings page.

Never share your login credentials with anyone. No X Bat employee will ever ask for your password. If someone does, it's a scam — report it to us immediately.

Gaming Support

X Bat offers over 5,000 games — slots, Live Casino, fishing games, and Sports Betting. Each game has its own rules. Before playing a new game, click the "How to Play" or "Game Rules" button for a full breakdown.

If a game unexpectedly stops or the result seems off, don't worry. Every game round is recorded on our servers. Just contact support with the game ID or round number and we'll look into the records and resolve it for you.

Using the Mobile App

The X Bat mobile app is available on both Android and iOS. You can download it directly from the app download page. To install the APK on Android, you'll need to enable "Install from unknown sources" in your phone's settings. You can turn this off again once the installation is complete.

Keeping your app updated is important. New versions include bug fixes and feature improvements. You can check your current version under the app's "Settings" and you'll receive a notification whenever an update is available.

Responsible Gaming

X Bat believes gaming should be entertaining, not a burden. That's why we encourage all our users to play responsibly. If you feel your gaming habits are getting out of control, you can set deposit limits or enable self-exclusion from your account settings. Our Help Center has a detailed guide on this, and our team is always available to provide direct support if needed.

X Bat Help Center – For every question you have Answers Right Here

What can we help you with?

How do I get started on X Bat?

Create an Account

Verify Your Identity

Make Your First Deposit

Start Playing

How to Deposit via Mobile Pay

Frequently Asked Questions

X Bat Help Center – Complete User Guide